Refund policy

Refunds And Returns Policy

Your 100% satisfaction is important for us. We want you to be happy with your purchase, the products we offer and the service you received from us at Indigo's Curve. Please read below for more information about what to do if you have any issues. We offer a 15-day Return & Exchange Policy from the day of delivery based on the following information:

Please ensure size and color are correct before placing and paying for your order.  Once orders are placed they are unable to be changed. However, if a mistake was made while placing your order, you MUST contact us within 24 hours to cancel your order and you can place a new corrected order.

RETURNS AND EXCHANGES. PRIOR APPROVAL IS REQUIRED BEFORE RETURNING ANYTHING TO US FOR A REFUND OR EXCHANGE. If approved we will provide further instructions: Provide your name, order number, describe the issue (please include photos) by emailing us at Support@indigoscurve.com. 

If a product gets damaged or was faulty upon a delivery - we offer to send you a replacement item or a 100% refund. Faulty Items: Please send us your order number, describe the issue and send us a photo(s) showing the fault by emailing us at Support@indigoscurve.com.

If an incorrect shipping address was provided we will notify the customer and verify the correct address. If the shipment is returned to us as undelivered we will issue an invoice for shipping to the correct address.  Once the 2nd shipping cost is paid by customer we will resend the product.

Timing: we have a 15-day Return & Exchange Policy, starting the day the item was received.

To be eligible for a return, goods must be unused, unwashed, clean and approved by Indigo's Curve.

Some of our products are made to order or Pre-ordered, these items include all embroidered jackets and vests as well as holiday items. We  are unable to accept returns for refund on these items. Please contact us ahead of time to ask if size exchanges are possible on any embroidered merchandise.

For returns, please email support@indigoscurve.com with the subject 'Returns' and include your order number, name and the reason for the return. If possible provide a picture of product.

Support will provide the customer with instructions where to send returned goods. Customers are strongly recommended to get proof of postage when returning goods to avoid "lost packages" situations.

Please note that customers are responsible for shipping costs of returned items unless the product is not as advertised.  First Class Mail is suggested.

When the returned item is received and inspected, we will send the customer a confirmation email, notifying them about the status of the refund.

If the refund is approved, then it will be processed and a credit will automatically be applied to customer's original payment method shortly after.

Again, we always do our best to provide products that are enjoyable to our customers so if there are any problems they will be resolved quickly and professionally.  We want repeat customers after all!