Indigo's Curve Help Center

Wondering Where Your Order Is?

We are so happy you ordered from us! We are a small family owned business and we like our orders to run quickly and smoothly.  Our designs are printed to order and shipped from our production building in Texas.  

Our Usually order processing time of within 24 hours and our production time of 2-4 days has been extended.  You can read more on our Blog.  Processing and Production times must be added to the estimated shipping times of the available carriers.

After the printing is complete the order is shipped via USPS with a 3-7 day delivery time or UPS depending on the size and weight of the order. Overall the t-shirt(s) will usually arrive within 8-11 business days but this has been temporary extended to a few weeks.  An email will be sent to the customer with a tracking number included.

If you placed an order but didn't receive an order confirmation it could be due to your email spam filter or possibly an incorrect email address. If you have checked both and still have no luck please contact us and we will gladly help you out. We send out another email when your order is shipped that will include a tracking number that you can use to keep an eye on your orders arrival.

If you don't receive either order confirmation or shipping information please contact us via email so we can update your information.

• We focus on providing value!
• We are a small business
• We are not Amazon
• We have had issues and delays
• The prices we set are low!
• We can't do this without you! So Thanks!

Coronavirus (COVID-19) information

We take COVID-19 and Delta variant very serious.  We keep our employees and customers as safe as possible.  Every business has experienced delays in the shipping of supplies and we are no exception.  As the world continues to navigate the seemingly endless daily changes created by COVID-19, our first thought is for the safety and well-being of all individuals, businesses, communities and countries impacted by this difficult circumstances. 

During these unprecedented times, it is extremely important that we focus our efforts to come together and support all those impacted. 

At Indigo's Curve, we will continue to providing you the service and support that we always have. I want to assure you that Indigo's Curve will do everything in our power to continue to serve our customers and support our communities. 

Please stay safe, make healthy decisions and take care of yourself and your loved ones. That is what matters most.

All Of Our Products Are True To Size

We have been very careful to choose products that are only US sizes and standards.  Don't worry about having to size up.  Use our size charts that are on a tab at the bottom of each product next the the description and make sure to notice if the product is Unisex, Men, Women, or Fitted in the product title and description bullet points.

Our support team is always happy to guide you at any step!

Our Website is Very Secure!

We take our customers personal information, privacy and security very seriously. Rest assured, no personal information will ever be shared. All payment information is backed by the industry's best fraud protection.

How to place an order

Simply add as many items as you wish to your shopping cart while browsing our store. Once you want to proceed with the order - do so by going to the cart and clicking "checkout". Follow the instructions by providing us with delivery information and select payment method for the goods.  Add a note and/or a discount code if available.  We will ship your package ASAP.

Our support team is always happy to guide you at any step!

WHAT KIND OF PAYMENTS DO YOU ACCEPT?

You can select your preferred payment method at checkout.

• We accept secure payments for customers via All Major Credit Cards, Debit Cards & PayPal.
  
• We also accept Shopify Pay, Google Pay, Apple Pay, And Amazon Pay
• All payments are secure and verified 
• We do not currently accept orders or payments over the phone

How Much Is Shipping?

Short Answer: Shipping prices are provided by shipping carriers (USPS and UPS) and are based on the ship to address and overall package weight and size.  The shipping times are different than processing and production times, which need to be calculated based on the product and the demand.  We make our products to order so most of them are not sitting on the shelf already.

Detailed Answer:

Our goal is to offer you the best shipping options, no matter where you live in the United States.

Every business day, we ship to our customers, ensuring that we provide the very highest levels of responsiveness at all times.

Shipping General Information:

• All of our products are produced and shipped in Texas, United States of America.
  
• We only deliver within the United States.
• Shipping prices are provided by shipping carriers and are based on overall package weight.
  
• Our shirts are shipped in a poly mailer of various sizes.
• Our hats are shipped in sturdy cardboard boxes.
• The orders are processed within 24 hours
• Then they are sent to quality check for printing which usually takes approx. 2-4 days. however we are currently working through a temporary order back log which you can read about here.
• After the printing is complete the order is shipped via USPS with a 4-7 day delivery time or UPS depending on the requested carrier and size and weight of the order. Overall the t-shirt(s) usually arrive within 8-11 business days, however due to the temporary back log could take a few extra weeks.
• Brands include Bella+canvas, Champion, Gildan, American Apparel as well as Next Level!
  

Shipping time exceptions: 

• We have been experiencing some temporary delays due to COVID-19 interupting the supply chains nationwide as have other small and medium sized businesses.
• If products are in high demand or during the holiday season it can take up to 2-3 weeks before the product is received by our customers
• Shipping time might also vary depending on location, product demand and other factors.

Refunds And Returns Policy

Your 100% satisfaction is important for us. We want you to be happy with your purchase, the products we offer and the service you received from us at Indigo's Curve. Please read below for more information about what to do if you have any issues. We offer a 15-day Return & Exchange Policy from the day of delivery based on the following information:

Please ensure size and color are correct before placing and paying for your order.  Once orders are placed they are unable to be changed. However, if a mistake was made while placing your order, you MUST contact us within 24 hours to cancel your order and you can place a new corrected order.

RETURNS AND EXCHANGES. PRIOR APPROVAL IS REQUIRED BEFORE RETURNING ANYTHING TO US FOR A REFUND OR EXCHANGE. If approved we will provide further instructions: Provide your name, order number, describe the issue (please include photos) by emailing us at support@indigoscurve.com. 

If a product gets damaged or was faulty upon a delivery - we offer to send you a replacement item or a 100% refund. Faulty Items: Please send us your order number, describe the issue and send us a photo(s) showing the fault by emailing us at support@indigoscurve.com.

If an incorrect shipping address was provided we will notify the customer and verify the correct address. If the shipment is returned to us as undelivered we will issue an invoice for shipping to the correct address.  Once the 2nd shipping cost is paid by customer we will resend the product.

Timing: we have a 15-day Return & Exchange Policy, starting the day the item was received.

To be eligible for a return, goods must be unused, unwashed, clean and approved by Indigo's Curve.

Some of our products are made to order or Pre-ordered, these items include all embroidered jackets and vests as well as holiday items. We  are unable to accept returns for refund on these items. Please contact us ahead of time to ask if size exchanges are possible on any embroidered merchandise.

For returns, please email support@indigoscurve.com with the subject 'Returns' and include your order number, name and the reason for the return. If possible provide a picture of product.

Support will provide the customer with instructions where to send returned goods. Customers are strongly recommended to get proof of postage when returning goods to avoid "lost packages" situations.

Please note that customers are responsible for shipping costs of returned items unless the product is not as advertised.  First Class Mail is suggested.

When the returned item is received and inspected, we will send the customer a confirmation email, notifying them about the status of the refund.

If the refund is approved, then it will be processed and a credit will automatically be applied to customer's original payment method shortly after.

Again, we always do our best to provide products that are enjoyable to our customers so if there are any problems they will be resolved quickly and professionally.  We want repeat customers after all!