Indigo's Curve Help Center
All Of Our Products Are True To Size
We have been very careful to choose products that are only US sizes and standards. Don't worry about having to size up. Use our size chart that is at the bottom of each product description and make sure to notice if the product is Unisex, Men, Women, or Fitted in the product title and description bullet points.
Our support team is always happy to guide you at any step!
Our Website is Very Secure!
We take our customers personal information, privacy and security very seriously. Rest assured, no personal information will ever be shared. All payment information is backed by the industry's best fraud protection.
How to place an order
Simply add as many items as you wish to your shopping cart while browsing our store. Once you want to proceed with the order - do so by going to the cart and clicking "checkout". Follow the instructions by providing us with delivery information and select payment method for the goods - we will ship your package ASAP.
Our support team is always happy to guide you at any step!
How Much Is Shipping?
- All of our products are produced and shipped from within the United States.
- We only deliver within the United States.
- Our goal is to offer you the best shipping options, no matter where you live in the United States.
- Shipping prices are based on overall package weight.
- Anything under 1 lb is shipped via first class mail. From $2.75 to $5.00
- Anything over 1 lb up to 10 lbs is shipped via priority mail. $7.75 to $9.50
- Our hats are shipped in a cardboard box and shirts are shipped in a poly mailer.
- We have been experiencing some temporary delays due to COVID-19 interupting the supply chains nationwide.
- Orders usually take 1-3 business days to be processed and 2-5 days to be delivered to you.
- However, if products are in high demand or during the holiday season it can take up to 2 weeks before the product is received.
- Shipping time might vary depending on location, product demand and other factors.
- Brands include Gildan, Bella+canvas, Champion, American Apparel as well as Next Level!
WHAT KIND OF PAYMENTS DO YOU ACCEPT?
You can select your preferred payment method at checkout.
- We accept secure payments for customers via All Major Credit Cards, Debit Cards & PayPal.
- We also accept Shopify Pay, Google Pay, Apple Pay, And Amazon Pay
- All payments are secure and verified
- We do not currently accept orders or payments over the phone
Wondering Where Your Order Is?
We are so happy you ordered from us! We like our orders to run quickly and smoothly. Our designs are made in house and printed/shipped by a 3rd party company from within the United States. Most orders are processed within 24 hours and sent to quality check for printing which normally takes 1 to 2 days. After printing is complete the order is shipped via USPS with a 3-5 day delivery time. An email will be sent to the customer with a tracking number included.
You will received an order confirmation email or SMS (text) when you place your order. If you placed an order but didn't receive an order confirmation it could be due to your email spam filter or possibly an incorrect email address. If you have checked both and still have no luck please contact us and we will gladly help you out. We send out another email when your order is shipped that will include a tracking number that you can use to keep an eye on your orders arrival.
If you don't receive either order confirmation or shipping information please contact us via email so we can update your information.
- We focus on providing value!
- The prices we set are low!
- We can't do this without you! So Thanks!
We have several ways a customer can get a discount.
- Check back often for deals posted on our top banner
- Sign up for email marketing and get a discount sent to your email address.
Create an account at Indigo's Curve rewards program (Look for the shopping bag with a heart) and receive 200 points that can be used for discounts.
- Earn more points by making purchases (5 points per $1 spent)
- Celebrate a birthday (more points)
- Share our page on your Facebook (more points)
- Like us on Facebook (more points)
- Follow us on Instagram (more points)
- Follow us on Twitter (more points)
- Refer friends and you get a $10 discount and your friend gets 10% off.
Refunds And Returns Policy
Your 100% satisfaction is important for us. We want you to be happy with your purchase and the service you received from us at Indigo's Curve. Please read below for more information about what to do if you have any issues. We offer a 15-day Return & Exchange Policy from the day of delivery based on the following information:
- Please ensure size and color are correct before placing and paying for your order. Once orders are placed they are unable to be changed. However, if a mistake was made while placing your order, you MUST contact us within 24 hours to cancel your order and you can place a new corrected order.
- RETURNS AND EXCHANGES. PRIOR APPROVAL IS REQUIRED BEFORE RETURNING ANYTHING TO US FOR A REFUND OR EXCHANGE. Once approved: Provide your name, order number, describe the issue (please include photos). firstname.lastname@example.org.
- If a product gets damaged or was faulty upon a delivery - we offer 100% refund. Faulty Items: Please send us your order number, describe the issue and send us a photo(s) showing the fault.
- If a customer entered an incorrect shipping address we will notify the customer and verify the correct address. If the shipment is returned to us as undelivered we will issue an invoice for shipping to the correct address. Once the 2nd shipping cost is paid by customer we will resend the product.
- Timing: we have a 15-day Return & Exchange Policy, starting the day the item was received.
- To be eligible for a return, goods must be unused, unwashed, clean and approved by Indigo's Curve.
- Some of our products are made to order or Pre-ordered, these items include all embroidered jackets and vests as well as holiday items. We are unable to accept returns for refund on these items. Please contact us ahead of time to ask if size exchanges are possible for on any embroidered merchandise.
- For returns, please email email@example.com with the subject 'Returns' and include your order number, name and the reason for the return. If possible provide a picture of product.
- Support will provide the customer with instructions where to send returned goods. Customers are strongly recommended to get proof of postage when returning goods to avoid "lost packages" situations.
- Please note that customers are responsible for shipping costs of returned items unless the product is not as advertised. First Class Mail is suggested.
- When the returned item is received and inspected, we will send the customer a confirmation email, notifying them about the status of the refund.
- If the refund is approved, then it will be processed and a credit will automatically be applied to customer's credit card or original payment method shortly after.
Again, we always do our best to keep our customers happy so if there are any problems they will be resolved quickly and professionally. We want repeat customers after all!